Visit Our Store
60-62 Jardine street
Fairy Meadow NSW 2519
Monday 9am - 3pm
Tuesday 9am - 3pm
Wednesday 9am - 3pm
Thursday 9am -3pm
Friday 9am - 3pm
Call us on
0421 992 393
Email us on
Terms and conditions
EXCHANGES AND REFUNDS
The Ugg Boot Factory offer exchanges and full refunds provided the items are returned in their original condition, unworn and unused.
Exchanges and refunds must be posted back to the Ugg Boot Factory at the customers expense and a return prepaid express bag must be included should you require a replacement item.
Items will be exchanged or refunded the total amount at the original time of purchase.
PLEASE ALLOW UP TO 5 DAYS FOR YOUR ORDER TO BE SHIPPED
We ship our orders via sendle. We do not ship to PO boxes. We also do not accept any responsibility for parcels once they have left our premises. Any missing parcel claims need to be taken up with sendle.
Shipping rates are-
Orders up to $200 in value are $16
Orders in value from $200 to $400 are $20
Orders in value from $400 and up are $25
this excludes over sized items such as rugs and cowhides
When choosing your size we recommend going off your current shoe size. Our sizing is based on a mens fitting, so when you receive your order, it will come with two sizes, a mens size and a ladies size. There is always two sizes difference between a man and ladies.
Please remember the colours will vary depending on the device you are using to view our website.
All orders placed are inclusive of the 10% GST
Please contact us should you have any questions and thank you for supporting an Australian owned and operated business.